Help & Resources
Support Centre
Documentation, resources and answers to common questions for EvTrack customers and partners.
Resources
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Submit a Support Request
Raise a ticket with the EvTrack support team for technical assistance.
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User Documentation
How-to guides and troubleshooting tips for EvTrack Portal, Guard App, Front Desk and Visitors App.
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Marketing Material
Product presentations, datasheets and images for EvTrack products.
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Utilities & Tools
Helpful utilities including Visio stencils for system design documentation.
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Demo Videos
Product demonstration videos for EvTrack Portal, Guard App, Front Desk and Visitors App.
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Visitor Management Specification
Technical specification document for the EvTrack Visitor Management System.
Frequently Asked Questions
Is EvTrack cloud-based? expand_more
EvTrack is available in both a cloud-based version and an on-site/on-premise version for corporate or government clients.
Where is the cloud version hosted? expand_more
At Amazon Web Services (AWS) in various locations around the world, providing data redundancy and backup.
What is the minimum hardware specification for an on-premise EvTrack server? expand_more
Minimum specification: 16GB RAM, 2–4 vCPU, 500GB NVMe Storage. This supports up to 100 connected devices.
What database does EvTrack use? expand_more
MariaDB or MySQL.
Is EvTrack GDPR and POPIA compliant? expand_more
Yes. EvTrack is compliant with GDPR, POPIA and CCPA and has measures in place for the processing and protection of personal information.
What happens if the EvTrack Guard device loses Wi-Fi connectivity? expand_more
Visitor data captured on the device is queued locally and automatically uploaded to the server when connectivity is restored.
What browsers does EvTrack work with? expand_more
EvTrack works with Chrome, Firefox, Edge and most popular browsers. No special plugin is required.
How does EvTrack licensing work? expand_more
EvTrack licenses include: Starter (single device), Foundation (multiple devices), Basic Hardware (RFID/LPR/fixed), Advanced Hardware (handheld/kiosk) and Integration (third-party systems). Contact us for a quote.
Do I have to purchase hardware from EvTrack? expand_more
No. EvTrack is primarily a software company and while we can offer a complete solution including hardware, customers are free to source compatible hardware independently.
What information security does EvTrack provide? expand_more
All communication between server and guard device is encrypted. Browser-to-server data transfers are encrypted. Offline data stored on guard devices is also encrypted.
Ready to Streamline Your Visitor Management?
Join hundreds of organisations worldwide using EvTrack for secure, seamless access control.